Privacy Policy

Arrow Transport Logistics & Quarantine Services Privacy Policy

Last Updated: July 10, 2023

Arrow Transport Logistics & Quarantine Services Pty Ltd (hereinafter “Arrow”, “we”, “us”, or “our”) values the privacy and security of your personal information. We are committed to complying with the Privacy Act 1988 (Cth) (“the Act”), the Australian Privacy Principles (APPs), and any other relevant privacy laws in the jurisdictions in which we operate.

This Privacy Policy describes the types of personal information we may collect, how we use this information, with whom we share it, how we safeguard it, and the choices you can make about our use of the information.

1. Information We Collect

We may collect personal information such as your name, contact information (including your email address, postal address, and phone number), payment information, and other details necessary for us to provide our services. We may also collect business-related information if you represent a business entity.

2. How We Use Your Information

We use your personal information for several purposes, such as:

  • Providing, maintaining, and improving our services.
  • Processing transactions and sending related information, including confirmations and invoices.
  • Sending technical notices, updates, and support messages.
  • Responding to your comments, questions, and requests and providing customer service.
  • Complying with our legal obligations, resolving disputes, and enforcing our agreements.

3. Information Sharing and Disclosure

We may share your information with third parties under the following circumstances:

  • With your consent.
  • With third party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • If we believe disclosure is required or appropriate to protect the rights, property, or safety of Arrow, our customers, or others.

4. Security

We take reasonable measures to help protect your personal information in an effort to prevent loss, misuse, and unauthorised access, disclosure, alteration, and destruction.

5. Your Choices

You may opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

6. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Arrow Transport Logistics & Quarantine Services Pty Ltd
Address: 96-118 Toll Drive, Altona North VIC 3025
Phone: 1300 277 698

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our services. Your continued use of the services following the posting of changes to this policy will be deemed your acceptance of those changes.

This Privacy Policy is applicable to all clients, customers, and users of our services.