Last Updated: July 10, 2023
Arrow Transport Logistics & Quarantine Services Pty Ltd (hereinafter “Arrow”, “we”, “us”, or “our”) values the privacy and security of your personal information. We are committed to complying with the Privacy Act 1988 (Cth) (“the Act”), the Australian Privacy Principles (APPs), and any other relevant privacy laws in the jurisdictions in which we operate.
1. Information We Collect
We may collect personal information such as your name, contact information (including your email address, postal address, and phone number), payment information, and other details necessary for us to provide our services. We may also collect business-related information if you represent a business entity.
2. How We Use Your Information
We use your personal information for several purposes, such as:
Providing, maintaining, and improving our services.
Processing transactions and sending related information, including confirmations and invoices.
Sending technical notices, updates, and support messages.
Responding to your comments, questions, and requests and providing customer service.
Complying with our legal obligations, resolving disputes, and enforcing our agreements.
3. Information Sharing and Disclosure
We may share your information with third parties under the following circumstances:
With your consent.
With third party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
If we believe disclosure is required or appropriate to protect the rights, property, or safety of Arrow, our customers, or others.
We take reasonable measures to help protect your personal information in an effort to prevent loss, misuse, and unauthorised access, disclosure, alteration, and destruction.
5. Your Choices
You may opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
7. Contact Us