Positions Vacant

Customer Service Representative

About the Job

  • Altona North location – free parking provided
  • Competitive salary package, with superannuation

About Us

Arrow Transport and Logistics is a very successful business that specialises in providing transport, warehousing and quarantine services to the port logistics industry.  Operating throughout Australia, we are a leader within this industry, offering the very best in transport and logistics, using the latest, state of the art technology.

As a result of the growth of our business, we are now seeking an experienced Customer Service Representative to join our rapidly expanding team.

Job Description

Reporting to the National Customer Service Manager, the Customer Service Representative will be responsible for the following:

  • Providing professional phone and email support to a community of Freight Forwarders and Shippers/Consignees in the Ports of Melbourne, Brisbane, Sydney, Fremantle and Adelaide
  • Manage all aspects of the interaction between Arrow and their customers
  • Providing information to users regarding the use and various functions of Arrow’s online booking portal
  • Troubleshooting specific problems for individual users
  • Liaising with our internal team to ensure operational issues are followed up, completed and escalated if necessary
  • Maintaining and developing working relationships with all of our customer base
  • Maximise opportunities within the business for improvements within the business
  • Additional functions including invoicing, reporting and developing operational processes

The Successful Applicant

It is essential that you have previous customer service experience in the port logistics industry.  It would be an advantage if that experience is with the use of Containerchain/Maximas software. You will have strong written and verbal communication skills, exceptional interpersonal skills, a strong sense of professionalism and drive, and a willingness and ability to learn and be flexible.  It is also essential that you bring to the role –

  • Excellent interpersonal skills – you must be a ‘people person’
  • Very strong written and verbal communication skills
  • A strong sense of professionalism and drive, and a willingness and ability to learn, be flexible, and get things done
  • A curious and questioning mind
  • Attention to detail, an eye for process improvement and an ability to work to plans and deadlines

What’s on Offer?

  • An opportunity to join a company with a truly unique customer experience offering
  • Permanent opportunity with excellent learning and development opportunities
  • A very competitive salary package
  • Offices in Altona North, working with an energetic and fun team

Click here to apply for this position.


MC Drivers Wanted Day and Afternoon Shift

We are currently looking for experienced MC Drivers, in return we offer stable full time employment with great working condition in a friendly team environment. Preferred skills
  • Knowledge of Wharf
  • MC Licence
  • MSIC Card
  • Side loader skills (an advantage)
  • Good customer service skills
  • Neat presentation
Our Drivers must
  • Commit and comply with all safety procedures and requirements
  • Be accountable for all documentation
  • Liaise with customers with a friendly and professional attitude
  • Physically fit and capable of passing random D&A testing
If you meet the above criteria and want to join a progressive company that offers great working conditions and a friendly team environment. Email Joe Borg at joe@arrowtl.com.au to be considered.